Forgotten Online Banking Password

Please select one of the options below.

• I was given a temporary password. (A temporary password can only be obtained in-branch or by calling Member Services at 916-444-6070.)

  • 1. Sign on with your Member Number/Username
    2. Answer your Protection Plus multi-factor security question and enter your temporary password.
    3. You will be prompted to create a new password.
    Get Started

• I do not have a temporary password.

  • 1. To create a new password, go to the password reset form and complete the required fields to verify your membership.
    2. Enter a new password.
    Get Started

    For your security, we do not email or present you with your current password, but it's easy to create a new password online.