Personal Finance Manager FAQs

  • What is QFX/OFX?
    Quicken Financial Exchange (QFX) or Open Financial Exchange (OFX) is an industry standard for electronic transfer of financial data between financial institutions (SCU) and our members via the Internet. It delivers banking transactions and other financial information from SCU directly to you.

  • What type of Personal Financial Manager service does SCU offer?
    There are two types of internet applications -- Direct Connect and Web Connect. SCU offers the Web Connect service with Intuit and Direct Connect with Microsoft.

    A Web Connect/One-Way file is used for online banking and it provides online account access to your SCU accounts for statement downloads. With Web Connect or One-Way, you cannot send e-mail, online transfers, or make payments through Quicken. However, these functions are available through Online Access.

    Direct Connect enables you to initiate Two-way OFX (Direct OFX) transmissions directly in Microsoft Money. With Direct OFX, you can send and receive messages to and from your financial institution.

  • What do I need to get started?
    In order to use this feature you need the following:

    • A supported version of either Quicken or Money
    • An active Internet connection
    • An Online Access account and password
  • Why can't I see Sacramento Credit Union listed on the online financial institution list?
    Microsoft Money and Quicken stores a list of online financial institutions on your computer, which needs to be updated in order to reflect Sacramento Credit Union's recent addition to the list. To update your list of online participating financial institutions, follow the directions below. You must be connected to the Internet before you start.

    • Quicken
      • Click on Online from the menu bar
      • Click on Participating Financial Institutions
      • Click on Continue
    • Money
      • Click on Tools from the menu bar
      • Click on Internet Updates
      • Click on the Update Now button.
      • Select all options, especially "Get the Latest Money Updates" option.
      • Allow all downloads to complete.
  • How do I import a Quicken QFX file?

    • Sign on to your Online Access account and view an account
    • From the Account History page in Online Access, select Download Transactions.
    • Select the option to download Quicken (QFX) - Open Financial Exchange, select appropriate date range, then click Download.
    • If this is the first time you have downloaded information for this account, or if Quicken cannot determine which account to download the transactions into, you will be prompted to identify the Quicken account you use to track this financial information.
    • If you have set up an existing Quicken account for this account, click Use existing Quicken account, and then choose the account from the list.
    • If you have not yet set up a Quicken account for this account, click Create a new Quicken account, and then click Continue.
    • Click Continue. Your recent account history will be downloaded to Quicken. Depending on the amount of information being sent, you may see a progress bar indicating how much of the transfer is complete.
    • When your recent account history has been transferred, accept the downloaded transactions into Quicken. After the initial download and processing, you will be able to download the Web Connect file from the Online Center screen by clicking Update/Send.
  • How do I import a Money OFX file?

    • From the Account History page in Online Access, select Download Transactions.
    • Select the option to download Microsoft Money (OFX) - Open Financial Exchange, select appropriate date range, then click Download.
    • When Money opens an Active Statement file for the first time, Money updates the file to indicate that it is an Active Statement Online Banking file. You do not need to connect to the Microsoft server.
    • Money then asks you to assign the account in which to import the Active Statement. If you entered the account number when you created the account, Money automatically matches it at this stage. (You can also select an existing account or create a new account.)
  • Error message: "The connection has timed out because the Internet, banking or brokerage server you are trying to contact is busy. Please try your call again later".

    This and other similar "Time-Out" or "Server Busy" error message occasionally occur when SCU or Microsoft or Intuit is experiencing a higher than normal call volume. Try again at a later time.

    Error message: "Could not verify financial institution information when trying to import QFX file" or "Money cannot complete a required online call at this time. Please check your Internet connection settings and try again."

    When trying to import a Web connect file you may receive this error message. This error will appear when you do not have an active Internet connection when attempting to import a Web connect file.

    To resolve this issue, connect to the Internet, and then import the Web connect file.

    Using Apple Safari web browser to download Web Connect files.

    At this time, Quicken does not support downloading Web Connect files through the Apple™ Safari Web browser.

    It is recommended that you continue to use a Web browser such as Microsoft™ Internet Explorer or Netscape™ to download files. This product has not been tested with the America Online or other browsers not specified above.

  • Additional Information:
    For assistance with:

    • Using your Quicken or Money program
    • Error messages
      • please visit the Technical Support site for your software, unless your program instructs you to do otherwise.
      • For Quicken Click Here
      • For MS Money Click Here