Report lost/stolen card
Activate VISA debit/credit card
Traveling, let us know your plans
Avoid card interruptions while traveling by letting us know. Our fraud detection system looks for unusual or suspicious transactions that fall outside your normal pattern of card usage. Let us know you're traveling, we will know it's you using your card and not someone else.
(916) 444 -6070
Verified by VISA
If you enjoy shopping online, you'll have added security with Verified by Visa. This free service protects your existing Visa card with a personal password, giving you reassurance that only you can use your Visa card online.
How do I dispute a card transaction?
Submit the claim form, and we will contact you within 5 business days with a resolution or an update about your claim. If you have incurred fees or overdraft charges as a result of the disputed charge, we will reimburse your account if the credit union determines it was an error.
Card expiring soon
You should receive your new card in the mail about two to four weeks before your current card expires. Your current card is good through the last day of the expiration month that appears on the front of your card.
If you do not receive your new card within two weeks of the expiration of your current card, or if your card has already expired, please call us at (916) 444-6070
If your card is not functioning properly or is damaged, you may order a replacement card by calling (916) 444-6070. You will receive a new card with a new expiration date within 7 – 10 business days. For debit card, the Personal Identification Number (PIN) you are currently using will work with your new card.
How do I get a new PIN or change my existing PIN?
If you've recently opened a new Sacramento Credit Union checking account and requested a debit/ATM card, your Personal Identification Number (PIN) will be mailed separately from your card.
To change your existing PIN, please visit your nearest Sacramento Credit Union location.
To get a PIN for your credit card, please call us at (916) 444-6070, and we will mail you a PIN.
What are my daily purchase and cash withdrawal limits for my debit card?
Your debit card comes with daily limits on the dollar amount of purchases and cash withdrawals at ATMs. Please call us at (916) 444-6070 to find out more about your daily limits.
Need your debit/ATM card now?
Our H Street branch is fully equipped to produce an ATM/debit card that is instantly activated and ready for use. If it is convenient for you, we can also deliver ATM/debit card within 2 business days to other branch locations for you to pickup. Please call (916) 444-6070 to find out more.
What are card transaction alerts?
e-Statements/e-Alerts members get automated emails if card purchase or ATM withdrawal exceeds a specified limit. Limits can changed by visiting e-Statements/e-Alerts within Online Banking.
Sacramento Credit Union screens your account 24/7 to detect suspicious card activity outside your normal pattern; we may contact you to make sure it's actually yours.